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These terms set out the rules that apply when you open an account and use goya99 — covering how your account works, what transactions are permitted, and what we each agree to. Access and eligibility depend on your local law and the regions we currently serve.
By creating an account on goya99, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — browsing the lobby, placing wagers, depositing through Nagad, Rocket, or Upay, and requesting withdrawals back to your mobile wallet. We may update these terms when our services change; the version shown on this page at the time of your session is the one that applies. If a change affects your rights in a material way, we will make the updated terms visible before they take effect. Your continued use of the account after that point means you accept the revised terms. These terms do not override any applicable law in your jurisdiction. Where local law sets a stricter standard, that standard applies. If any clause is found unenforceable in your region, the remaining clauses continue in full effect. Questions about a specific clause can be sent to our support team through the contact paths listed on this page.
Nagad transactions are subject to the limits and verification steps shown in your account wallet at the time of the request.
Rocket deposits and withdrawals follow the processing conditions displayed in the cashier section of your account.
Upay transfers are processed under the conditions shown in your account dashboard; check there for current status.
These terms cover your account relationship with goya99 directly. They do not extend to third-party services you reach through links on our site, nor do they govern the internal rules of payment providers like Nagad, Rocket, or Upay. Understanding the boundary helps you know where to direct a question.
Registration, login, identity verification, and account suspension or closure are all governed by these terms.
Deposits and withdrawals made through your account wallet — including mobile money transfers — fall within this policy.
Game availability, lobby layout, and studio content from providers like Pragmatic Play or Microgaming are covered here as platform features.
Payment provider terms, mobile network conditions, and any external site you navigate to are outside the scope of this policy.
You have clear, practical options for managing your account relationship with goya99. Your transaction history is available in the account dashboard after login — every deposit and withdrawal is logged there with a timestamp and status. If any account detail is incorrect, you can update it through the profile section; for changes that require identity verification, follow the steps shown in that section rather than contacting support first. If you believe a transaction was processed incorrectly, raise it with our support team and include the transaction reference shown in your history. We review each case against the record on our end. You may also request that your account be closed at any time by contacting support through the channels listed on this page. Closure requests are processed in the order received; any pending balance is handled according to the withdrawal conditions in your account at the time of the request.
Your full transaction history is in the account dashboard. Each entry shows the method, amount, and current status.
Update personal details in the profile section. Steps requiring identity verification are shown inline.
Contact support with the transaction reference from your history. We match it against our records and respond in writing.
Send a closure request through support. Pending balances are processed under the withdrawal conditions active at that time.
If a clause in these terms raises a question, or if you need to act on a right described here, use one of the contact paths below. Include your account reference and a brief description of the clause or transaction involved so we can respond accurately.
Open the chat widget from any page while logged in. Describe the terms question or account issue and include your transaction reference if relevant.
Send your query to our support address shown in the account help section. We respond to terms and account questions in writing.
The help section inside your account lists current contact details and links to the relevant policy clauses for common questions.
We keep these terms current and apply them consistently across all accounts. Here is how we handle the areas that matter most to your account relationship.
Your account is protected by login credentials you set. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account security section to change your credentials immediately.
We collect the account and session data needed to operate the platform. Cookie preferences can be adjusted through the settings shown on your first visit and revisited in your browser at any time.
Transaction and account records are retained for the period required by applicable law. You can view your own records in the account dashboard at any time during that period.
To request a correction to your account record or to ask a question about how your data is held, contact support in writing through the email channel. We confirm receipt and respond with the outcome.
These are the questions we hear most often about how the terms work in practice.
Access and eligibility depend on your local law and the regions goya99 currently serves. If your region is supported, these terms apply in full from the moment you create an account. Check the eligibility information shown during registration for the current list of supported regions.
The version on this page is always the current one. If we make a material change, we display the updated terms before they take effect. Your account dashboard also shows a link to the terms version that was active when you registered.
Any pending balance at the time of a closure request is processed under the withdrawal conditions shown in your account at that time. The method and timeline are the same as a standard withdrawal. Contact support with your account reference to start the process.
Find the transaction in your account history, note the reference number, and contact support through live chat or email. Include the reference and a brief description of the issue. We match it against our records and respond in writing with the outcome.
Yes. Most details can be updated in the profile section of your account. Changes that require identity verification will show the required steps inline — follow those rather than contacting support first, as verification is handled through the account flow directly.
Use the email support channel listed in the account help section. Include the clause number or topic and your account reference. We respond to terms questions in writing so there is a clear record of the answer for both sides.