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This page sets out the legal framework that governs your use of goya99, including account access, data handling and your rights under this policy. Availability and eligibility depend on your local law and the regions we currently support — read through these terms before you open or continue using an account.
When you access goya99 and use any part of the platform — whether browsing the game lobby, moving funds through Nagad, Rocket or Upay, or contacting our support team — you are doing so under the terms described in this policy. These terms are not a side document; they define the relationship between you and goya99 directly. Eligibility to use the platform depends on the laws applicable in your location and the regions we serve at the time you access it. If local law prohibits or restricts online gaming activity, those restrictions take precedence over anything stated here. We do not make legal determinations on your behalf — you are responsible for confirming that your access is lawful where you are. Transactions processed through Nagad, Rocket and Upay are subject to the terms of those payment services in addition to ours. Any dispute about a transaction that originates within a payment network falls partly under that network's own policies. This policy covers conduct on the goya99 platform specifically; it does not extend to third-party services linked from or integrated into the site. We update these terms when our operations or legal obligations change. The version shown here is the current one.
Nagad transactions on your account are subject to both this policy and Nagad's own service terms.
Rocket payments processed through your wallet fall under Rocket's payment terms alongside ours.
Upay transfers linked to your goya99 account are governed by Upay's terms where those terms apply.
Access is available only where permitted by local law. Check your account dashboard for the current status of your region.
Not every aspect of your experience with goya99 falls under a single policy document. This section clarifies where these legal terms apply and where separate rules take over. Knowing the boundary helps you direct questions to the right place — whether that is our support team, a payment provider or a third-party service.
Your account creation, login, suspension or closure is governed directly by this policy. Rules about eligibility, identity verification and account conduct all sit here.
Deposits and withdrawals processed through Nagad, Rocket or Upay are covered by this policy for the goya99 side of the transaction. The payment provider's own terms also apply independently.
Games, odds, promotional displays and lobby content published on goya99 fall within this policy. Content accuracy and availability may vary by region and are subject to change.
External links, integrated tools or services not operated by goya99 are outside the scope of this policy. Their terms apply separately and we do not control their policies.
This policy gives you concrete actions — not just obligations. You have the right to review the data associated with your account, request corrections where details are inaccurate and raise questions about how your information is handled. To review your account records, log in and navigate to the account section; the fields shown there reflect what we hold. If you notice an error in your personal details, you can update them directly in account settings or contact our support team to request a correction. For questions that go beyond a simple edit — such as asking what data we retain or how long we keep transaction records — raise a formal query through the support contact route listed on this page. We will respond through the same channel. If you believe this policy has not been applied correctly to your account, you can request a review. Keep a note of your query reference; it helps us track your case and respond without unnecessary delay. All requests are handled in the order they arrive.
Log in and open the account section to see the personal and transaction details we currently hold against your profile.
Update basic details directly in account settings. For changes requiring verification, contact support and follow the steps shown in your account.
Send a formal query through our support contact route. Note your query reference so we can track and respond to your case without delay.
If you believe this policy was not applied correctly, request a review through the same support channel. We handle all requests in the order they arrive.
For any question specifically about this legal policy — including account rights, data handling, eligibility queries or correction requests — use one of the contact routes below. General account or payment questions can go through the same channels; our team will direct them to the right place.
Open the chat window from any page inside the goya99 platform to reach our support team directly. Mention that your query relates to a legal or policy matter so it is routed correctly.
Send detailed policy queries by email. Include your account identifier and a clear description of your question. We respond through the same email address you write from.
The help section inside your logged-in account contains self-service answers to common policy questions. Check there first — many rights and data queries are answered without needing to contact us.
goya99 handles account data carefully and with a clear purpose: to run your account, process transactions through Nagad, Rocket and Upay, and maintain the integrity of the platform. We do not sell your personal data to third parties. Cookies are used to keep your session active and to remember your preferences within the lobby — you can manage cookie settings through your browser at any time. Account security is your shared responsibility: keep your login credentials private and notify us immediately if you suspect unauthorised access. Transaction records and account activity logs are retained for a period determined by our operational and legal obligations; the retention period is not indefinite. To find out what we currently hold on your account, use the account data review route described in the rights section above. If you want to request deletion or restriction of certain data, raise this through our support contact channel. We review all such requests against our legal retention obligations before responding.
We use your account data only to operate your account and process transactions. No personal data is sold to external parties. Requests to review or correct your data go through the support channel.
Cookies keep your lobby session active and store your preferences. You can adjust or clear cookie settings through your browser. Removing session cookies will require you to log in again.
Keep your login details private. If you notice unusual activity on your account, contact us immediately through live chat or email so we can investigate and, if needed, secure the account.
We retain transaction and account records for a period set by our legal obligations. To request data deletion or restriction, contact support with your account details and the specific data in question.
These questions cover what we hear most often about account rights, data handling, eligibility and how to act on this policy. If your question is not here, the support routes listed above are the right next step.
It applies to anyone accessing goya99 in an eligible region where local law permits it. If your location restricts or prohibits online gaming, those local rules take precedence. You are responsible for confirming that your access is lawful where you are.
Log in and open the account section — the fields displayed there show the personal details currently associated with your profile. For a fuller picture of what we retain, send a data query through the support email or live chat and include your account identifier.
Yes. Minor corrections can be made directly in account settings. For deletion or restriction requests, contact our support team through email or live chat. We review each request against our legal retention obligations before taking action and will confirm the outcome.
This policy covers the goya99 side of any transaction. Each payment network — Nagad, Rocket and Upay — also has its own service terms that apply independently. Disputes originating within the payment network fall under that network's own policy and process.
Cookies keep your session active and remember your lobby preferences. You can manage or clear cookies through your browser at any time. If you clear session cookies, you will need to log in again. Removing all cookies does not delete your account data.
Raise a policy review request through our support contact route — live chat or email. Note your account identifier and describe the specific issue clearly. We handle review requests in the order they arrive and respond through the same channel you used.