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This policy explains exactly what account and transaction data goya99 holds about you, how we use it, and the choices available to you. Access to our platform and the protections described here depend on your local law and eligible region.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you connect, whether that is Nagad, Rocket or Upay. We also record transaction references tied to your wallet activity so your account history stays accurate and auditable by you at any time through the account dashboard. Beyond registration data, we log the device type and session activity associated with your login — not to profile you commercially, but to detect unusual access patterns that might signal an account security concern. This is standard account-protection practice, not advertising data collection. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your Nagad or Rocket transactions — those partners receive only what is necessary to complete the operation you requested. They are not permitted to retain or use that data for their own purposes. All data handling is subject to the laws applicable in your jurisdiction. If you are accessing goya99 from Bangladesh, your eligibility and the legal framework governing your data depend on local law in your region. We encourage you to review this policy alongside any relevant local guidance before using the platform.
Transaction references linked to your Nagad wallet are recorded in your account history and are visible only to you and our account team when a query is raised.
Rocket payment data is passed to the payment processor solely to complete the transfer you initiate. We do not store your full Rocket account credentials on our servers.
Upay transfers follow the same data-minimisation approach: only the reference and amount are retained in your goya99 wallet record after the transaction completes.
Our privacy policy applies specifically to data processed through your goya99 account — registration, login sessions, wallet transactions and support interactions. It does not extend to third-party services you reach through links on our platform, nor does it govern how game studios whose titles appear in our lobby handle any data on their own systems. Understanding the boundary of this policy helps you know where to direct a question if it falls outside our scope.
All data collected when you create or log into your account — email, device identifiers, session timestamps — falls within this policy. You can review this data via your account dashboard after login.
Payment records for Nagad, Rocket and Upay transfers processed through goya99 are covered here. The payment processor's own privacy terms apply to the network side of each transaction.
Game content from studios available in the lobby is presented through our platform. Our policy governs how we log your interaction with that content; it does not bind the studios themselves.
Any site, service or application you navigate to from a link on goya99 operates under its own privacy terms. We have no oversight of data handling outside our platform.
You have real, practical options when it comes to the data we hold. The most immediate is access: log into your account dashboard to see your transaction history, session log and the contact details attached to your profile. If any detail is wrong — a misspelled name, an outdated contact number — you can correct it directly in account settings or raise a correction request through our support channel. If you want to understand why a specific piece of data was collected, or how long we retain it, send that question to our support team with your account reference. We aim to respond with a clear, factual answer rather than a policy restatement. Should you decide you no longer want to hold an account with us, you can request account closure; we will explain the data-retention steps that follow, which are governed by applicable law in your eligible region.
Open your account dashboard after login to see the data attached to your profile — transaction history, session log and contact details are all visible there.
Name, phone number or email errors can be updated in account settings. For changes that require identity verification, our support team will walk you through the steps shown in your account.
Send your query to our support channel with your account reference included. We will respond with specifics about what is held, why, and for how long — not a generic policy excerpt.
Contact support to begin the closure process. We will confirm which data is deleted immediately and which must be retained under applicable law before the process completes.
If this policy raises a question you cannot answer from your account dashboard, our support team is the direct route. Have your account reference ready when you write — it cuts the response time significantly and lets us pull the exact records relevant to your query.
Open the chat window from within your logged-in account for the quickest route to a privacy or data question. Have your account reference ready.
Send a written query to our support address if you prefer a documented exchange. Include your account reference and describe the specific data concern clearly.
Many data questions — transaction history, session log, profile details — are answered directly in your dashboard without needing to contact support at all.
Data protection at goya99 is built into account operations, not added as an afterthought. We apply access controls so that your account data is reachable only by authenticated sessions and, on our side, only by staff with a specific operational reason to view it. Cookies on the platform are used to maintain your login session and remember display preferences — not to build advertising profiles. You can manage cookie preferences through your browser settings at any time. We retain account data for as long as your account remains open, plus any additional period required by law in your eligible region. Once that period lapses, data is removed from active systems. If you have a question about retention timelines specific to your account, ask via support with your account reference and we will give you the applicable answer.
Login sessions are tied to authenticated credentials. Suspicious access patterns trigger account-level flags that our team reviews. You can check active sessions in your dashboard and end any you do not recognise.
Cookies keep your session active and hold display preferences. We do not use tracking cookies for third-party advertising. Browser settings on your device let you review and clear cookies at any time.
We keep your account data while your account is open and for the period required under applicable law after closure. No data is retained beyond that window without a lawful basis.
When this policy changes, we post the updated version at this address and note the revision on the page. The current version is always the one shown here; check back if you have a question after receiving a notification.
These are the questions we hear most often when someone reads through the policy. If yours is not here, send it to support with your account reference.
We collect the name, contact details and payment method information you enter during registration. For Nagad, Rocket or Upay connections, we record the transaction reference needed to match your wallet to your account. We do not collect more than what the registration form requires.
Yes. Log into your account and open the dashboard — your transaction history, session log and profile details are all there. If you want a structured data summary beyond what the dashboard shows, contact support with your account reference and we will prepare one.
We share data only with service partners who need it to process a specific operation — for example, the payment processor handling your Nagad or Rocket transfer. They are not permitted to use that data for their own purposes, and we do not sell personal data to any party.
Minor details like a contact number or email address can usually be updated in account settings after login. Changes that require identity verification are handled through our support channel — contact them with your account reference and the specific correction you need.
After closure, we retain data for the period required by applicable law in your eligible region, then remove it from active systems. If you want to know the specific timeline that applies to your account, ask support with your reference and we will give you a direct answer.
The policy covers all accounts on the goya99 platform in supported regions. Whether it fully applies to you depends on your local law and eligible region. We recommend reviewing this policy alongside any local legal guidance before using the platform.